Tonisco Service Oy: Sales and Delivery Terms
1. Standard Delivery Terms
a) Payment: 14 days net
b) Delivery: As agreed, EXW Tampere
c) Validity: 30 days
d) Price: Net, VAT 0%
e) Terms apply unless otherwise agreed.
2. Service Provider’s Delivery Obligations
a) The service provider must deliver and prepare hot tap and line stop components based on initial client information, unless agreed otherwise.
b) If the client supplies these components, their functionality becomes the client’s responsibility.
3. Acceptance of the Offer
a. Acceptance of the offer creates a binding agreement between both parties for the performance of the work and acceptance of the General Sales and Delivery Terms.
4. Delivery Time & Order Confirmation
a) The service provider confirms the delivery time and order with the client.
5. Insurance
a) The service provider maintains liability insurance that covers damages resulting from their activities at the site. The compensation amount of this liability insurance is at least 1,000,000 euros.
b) Each party is responsible for insuring their own and rented construction and other equipment, as well as their own property.
6. Defect Liability
a) The service provider is accountable for damages resulting from their actions, in accordance with applicable law, where liability is based on negligence and/or carelessness, unless otherwise specified in these terms. The client must report any observed installation or other defect promptly upon becoming aware of it, even if there is a possibility that the defect may cause damage.
b) In cases of immediate threat or occurrence of damage, prompt measures should be taken to prevent further harm.
c) Complaints must be submitted within a reasonable time, but no later than 30 days after the defect has been identified.
d) The service provider’s responsibility for defects is limited to those occurring within the warranty period of the service or delivery. The Product Liability Act applies to damages caused by defective products.
e) The warranty period for installation work is 12 months.
7. Indirect Damages and Limitations
a) The service provider’s liability for indirect damages to the client, such as lost sales or missed profits, is limited to the total amount of the ordered work or the portion thereof to which the liability applies. This contract term does not authorize the client to withhold payment or invoice related to the contract; however, any compensation and its method of execution shall be agreed upon on a case-by-case basis between the parties.
b) Any deviation from this liability limitation must be agreed upon in writing separately. This limitation does not apply to situations where the damage was caused intentionally or by gross negligence.
8. Pipeline and Preliminary Information
a) The condition of the pipeline must permit hot tap and/or line stop work.
b) The client should provide accurate preliminary information about the pipeline as early as possible, including materials, internal and external diameters, wall thicknesses, pressure, temperature, and flow substance.
c) Our offer for line stop and hot tap work is valid, provided that the information about the pipes matches the preliminary information given by the client.
d) If the exact measurement of the pipe is unknown at the offer stage, it must be provided to the service provider before the order. If exact measurement cannot be made at that time, we will estimate the pipe dimensions and adjust the tools accordingly. After the hot tap, we will determine whether the tools or equipment require modifications.
e) The allowed deviation in the internal and external diameter of the pipe is +/- 2 mm.
f) The pipe must be round; otherwise, we cannot guarantee the success of the work.
g) If significant additional work is required to access the work site to bring materials to the site, the service provider is entitled to charge additional costs according to condition 12.c.
h) The service provider reserves the right to charge additional costs if the work has involved changes.
9. Work Site Safety and Preparations
a) The client is accountable for ensuring the safety of the work site, providing humane working conditions, and fulfilling other prerequisites before the service provider commences work. The client must verify that the work can be executed in compliance with applicable laws and regulations, which includes securing the excavation zone, installing proper scaffolding, and arranging safe traffic management.
b) The client bears the responsibility for covering the preparation costs associated with the work site.
c) The service provider is committed to performing their duties at the site while adhering to occupational safety standards and maintaining general order in accordance with applicable laws and regulations.
10. Parking
a) The client shall reserve a parking space for the service provider’s installation vehicle at or near the work site during the course of the project. In the event that a parking space is not provided by the client, the service provider reserves the right to charge the client for any incurred parking expenses related to the installation vehicle, unless otherwise agreed upon.
11. Delays and Schedule Adjustments Outside the Service Provider’s Control
a) If the service provider is unable to commence or carry out their work due to circumstances beyond their control, they are entitled to charge the client 65.00 € (VAT 0%) per installer per hour for this time. This condition applies if the scheduled work can begin on the planned start date.
b) If the commencement of the work needs to be postponed to another time, the service provider is entitled to charge up to 690.00 € (VAT 0%) per installer for each planned workday.
c) These contract terms apply only if notification about the delay or postponement is received less than two (2) business days before the planned delivery of the work.
d) For changes made by the client to the agreed schedule, the service provider is entitled to charge the client for the direct costs related to the delivery of the work during that period, such as hotel reservations, travel tickets, preparations, and other incurred costs.
e) If there are deficiencies in the safety or working conditions of the work site, these situations are also considered delays, and the above conditions apply.
12. Waiting Time and Additional Work
a) For the line stop work, the waiting time is measured from when the line is plugged until the service provider can begin plug removal. The following waiting times are included in the price based on pipe size:
1. DN20 – DN125: 4 hours (0.5 days)
2. DN150 – DN300: 8 hours (1 day)
3. DN350 – DN600: 16 hours (2 days)
b) For any additional waiting time, the service provider may charge the client 65.00 € (VAT 0%) per installer per hour of waiting time.
c) If tasks outside the ordered work arise, such as removing pipe insulation or significant additional effort to transport materials to the work site, the service provider has the right to charge separately for these tasks. Additional work is charged at a rate of 65.00 € (VAT 0%) per installer per hour.
13. Irregular Working Hours
a) For work performed outside regular working hours, including additional tasks, waiting time, or comparable activities, an extra charge will be applied as follows:
1. Weekdays from 18:00 to 22:00: €65.00 per hour per installer
2. Other times: €82.50 per hour per installer
14. Cancellation Policy
a) For cancellations made less than 14 days before delivery, the service provider is entitled to charge the client according to the following terms:
1. 7–13 days before delivery: 15% of the service value
2. Less than 7 days before delivery: 30% of the service value
3. Less than 1 day before delivery: 70% of the total order value
b) A confirmed order can be cancelled 14 days before the planned delivery without any service charge. If components have already been ordered for the order, condition 14.c applies.
c) The procurement costs of components for the work, the resulting freight costs, and preparation costs are always charged separately according to the offer. This condition does not apply if condition 14.a.3. applies.
d) Components can also be agreed upon separately for compensation, in which case they remain with the service provider. If compensation cannot be agreed upon, the components remain with the client and are charged according to condition 14.c.
e) The freight costs of the line stop and hot tap equipment are always charged according to the actual costs.
f) In all the above conditions, the service provider reserves the right to charge reasonable handling fees for these costs.
15. Disclaimer
a) The service provider is not liable for the damage or breakage of asbestos cement pipes or PVC, PE, or any other plastic pipes, nor for any resulting additional costs or lost profits for the client if such damage occurs during drilling or other mechanical handling. The service provider is also not liable for damages to other pipe materials if the damage is due to structural weaknesses, corrosion, aging, or reasons outside the preliminary information provided by the client.
b) This disclaimer does not apply in cases where the damage was caused intentionally or through gross negligence.
c) The service provider is not liable for damages caused by unforeseen circumstances, such as changes in work site conditions, hidden damages, or other Force Majeure events, unless otherwise agreed upon in writing.
Updated: 9.9.2025
Tonisco Deutschland GmbH: Sales and Delivery Terms
1. Standard Delivery Terms
a) Payment: 14 days net
b) Delivery: As agreed, EXW Tampere
c) Validity: 30 days
d) Price: Net, VAT 0%
e) Terms apply unless otherwise agreed.
2. Service Provider’s Delivery Obligations
a) The service provider must deliver and prepare hot tap and line stop components based on initial client information, unless agreed otherwise.
b) If the client supplies these components, their functionality becomes the client’s responsibility.
3. Acceptance of the Offer
a. Acceptance of the offer creates a binding agreement between both parties for the performance of the work and acceptance of the General Sales and Delivery Terms.
4. Delivery Time & Order Confirmation
a) The service provider confirms the delivery time and order with the client.
5. Insurance
a) The service provider maintains liability insurance that covers damages resulting from their activities at the site. The compensation amount of this liability insurance is at least 1,000,000 euros.
b) Each party is responsible for insuring their own and rented construction and other equipment, as well as their own property.
6. Defect Liability
a) The service provider is accountable for damages resulting from their actions, in accordance with applicable law, where liability is based on negligence and/or carelessness, unless otherwise specified in these terms. The client must report any observed installation or other defect promptly upon becoming aware of it, even if there is a possibility that the defect may cause damage.
b) In cases of immediate threat or occurrence of damage, prompt measures should be taken to prevent further harm.
c) Complaints must be submitted within a reasonable time, but no later than 30 days after the defect has been identified.
d) The service provider’s responsibility for defects is limited to those occurring within the warranty period of the service or delivery. The Product Liability Act applies to damages caused by defective products.
e) The warranty period for installation work is 12 months.
7. Indirect Damages and Limitations
a) The service provider’s liability for indirect damages to the client, such as lost sales or missed profits, is limited to the total amount of the ordered work or the portion thereof to which the liability applies. This contract term does not authorize the client to withhold payment or invoice related to the contract; however, any compensation and its method of execution shall be agreed upon on a case-by-case basis between the parties.
b) Any deviation from this liability limitation must be agreed upon in writing separately. This limitation does not apply to situations where the damage was caused intentionally or by gross negligence.
8. Pipeline and Preliminary Information
a) The condition of the pipeline must permit hot tap and/or line stop work.
b) The client should provide accurate preliminary information about the pipeline as early as possible, including materials, internal and external diameters, wall thicknesses, pressure, temperature, and flow substance.
c) Our offer for line stop and hot tap work is valid, provided that the information about the pipes matches the preliminary information given by the client.
d) If the exact measurement of the pipe is unknown at the offer stage, it must be provided to the service provider before the order. If exact measurement cannot be made at that time, we will estimate the pipe dimensions and adjust the tools accordingly. After the hot tap, we will determine whether the tools or equipment require modifications.
e) The allowed deviation in the internal and external diameter of the pipe is +/- 2 mm.
f) The pipe must be round; otherwise, we cannot guarantee the success of the work.
g) If significant additional work is required to access the work site to bring materials to the site, the service provider is entitled to charge additional costs according to condition 12.c.
h) The service provider reserves the right to charge additional costs if the work has involved changes.
9. Work Site Safety and Preparations
a) The client is accountable for ensuring the safety of the work site, providing humane working conditions, and fulfilling other prerequisites before the service provider commences work. The client must verify that the work can be executed in compliance with applicable laws and regulations, which includes securing the excavation zone, installing proper scaffolding, and arranging safe traffic management.
b) The client bears the responsibility for covering the preparation costs associated with the work site.
c) The service provider is committed to performing their duties at the site while adhering to occupational safety standards and maintaining general order in accordance with applicable laws and regulations.
10. Parking
a) The client shall reserve a parking space for the service provider’s installation vehicle at or near the work site during the course of the project. In the event that a parking space is not provided by the client, the service provider reserves the right to charge the client for any incurred parking expenses related to the installation vehicle, unless otherwise agreed upon.
11. Delays and Schedule Adjustments Outside the Service Provider’s Control
a) If the service provider is unable to commence or carry out their work due to circumstances beyond their control, they are entitled to charge the client 65.00 € (VAT 0%) per installer per hour for this time. This condition applies if the scheduled work can begin on the planned start date.
b) If the commencement of the work needs to be postponed to another time, the service provider is entitled to charge up to 690.00 € (VAT 0%) per installer for each planned workday.
c) These contract terms apply only if notification about the delay or postponement is received less than two (2) business days before the planned delivery of the work.
d) For changes made by the client to the agreed schedule, the service provider is entitled to charge the client for the direct costs related to the delivery of the work during that period, such as hotel reservations, travel tickets, preparations, and other incurred costs.
e) If there are deficiencies in the safety or working conditions of the work site, these situations are also considered delays, and the above conditions apply.
12. Waiting Time and Additional Work
a) For the line stop work, the waiting time is measured from when the line is plugged until the service provider can begin plug removal. The following waiting times are included in the price based on pipe size:
1. DN20 – DN125: 4 hours (0.5 days)
2. DN150 – DN300: 8 hours (1 day)
3. DN350 – DN600: 16 hours (2 days)
b) For any additional waiting time, the service provider may charge the client 65.00 € (VAT 0%) per installer per hour of waiting time.
c) If tasks outside the ordered work arise, such as removing pipe insulation or significant additional effort to transport materials to the work site, the service provider has the right to charge separately for these tasks. Additional work is charged at a rate of 65.00 € (VAT 0%) per installer per hour.
13. Irregular Working Hours
a) For work performed outside regular working hours, including additional tasks, waiting time, or comparable activities, an extra charge will be applied as follows:
1. Weekdays from 18:00 to 22:00: €65.00 per hour per installer
2. Other times: €82.50 per hour per installer
14. Cancellation Policy
a) For cancellations made less than 14 days before delivery, the service provider is entitled to charge the client according to the following terms:
1. 7–13 days before delivery: 15% of the service value
2. Less than 7 days before delivery: 30% of the service value
3. Less than 1 day before delivery: 70% of the total order value
b) A confirmed order can be cancelled 14 days before the planned delivery without any service charge. If components have already been ordered for the order, condition 14.c applies.
c) The procurement costs of components for the work, the resulting freight costs, and preparation costs are always charged separately according to the offer. This condition does not apply if condition 14.a.3. applies.
d) Components can also be agreed upon separately for compensation, in which case they remain with the service provider. If compensation cannot be agreed upon, the components remain with the client and are charged according to condition 14.c.
e) The freight costs of the line stop and hot tap equipment are always charged according to the actual costs.
f) In all the above conditions, the service provider reserves the right to charge reasonable handling fees for these costs.
15. Disclaimer
a) The service provider is not liable for the damage or breakage of asbestos cement pipes or PVC, PE, or any other plastic pipes, nor for any resulting additional costs or lost profits for the client if such damage occurs during drilling or other mechanical handling. The service provider is also not liable for damages to other pipe materials if the damage is due to structural weaknesses, corrosion, aging, or reasons outside the preliminary information provided by the client.
b) This disclaimer does not apply in cases where the damage was caused intentionally or through gross negligence.
c) The service provider is not liable for damages caused by unforeseen circumstances, such as changes in work site conditions, hidden damages, or other Force Majeure events, unless otherwise agreed upon in writing.
Updated: V1.3 / 9.9.2025
Tonisco System Oy: Sales and Delivery Terms
General terms and conditions of sales
1. APPLICATION OF THESE GENERAL TERMS
These General Terms and Conditions of Sale (“Terms”) shall apply to all quotations and tenders by Tonisco System Oy (“Seller”) and all deliveries and contracts of sale (“Contract”) between Seller and Buyer, unless the parties have expressly agreed otherwise in writing. All modifications of these Terms must be agreed in writing. It is understood that these Terms have been acceptedby Buyer at the time ordering the products or services and these Terms shall prevail Buyer´s general terms and conditions.
2. SCOPE OF DELIVERY
2.1. The delivery of the products (“Goods”) includes components and commodities expressly specified in the Contract or Order Acknowledgment (Order Confirmation).
2.2. The delivery includes Seller’s standard operating and installation instructions in English. The Seller shall not be obliged to provide manufacturing or other drawings for the Products or spare parts.
2.3. Design, work at site, planning, installation, supervision of installation, training services, start-up assistance and materials are not included in the delivery.
3. DOCUMENTATION
All drawings and technical documents relating to the Goods submitted by one party to the other shall remain the property of the submitting party. Drawings, technical documents or other technical information received by one party shall not, without the consent of the other party, be used for any other purpose than for installation, commissioning, operation or maintenance of the Goods. They may not otherwise be used or copied, transmitted or disclosed to any third party.
4. PACKING
The Goods shall be packed in accordance with Seller’s standard packing procedures as required for transportation under normal transport conditions.
5. PRICE
5.1. In addition to the price agreed in the Contract or Order Acknowledgement, the Buyer shall be responsible for additional charges and costs as set forth in these Terms.
5.2. If any part of the delivery of the Goods is delayed due to reasons caused by Buyer or any third party under the control of the Buyer, the Buyer shall compensate any additional expenses incurred to Seller due to the late delivery.
5.3. Prices do not include any stamp duty, turnover or value-added tax, bank charges or any other similar taxes, duties or charges payable in the country into which the Goods is to be imported.
5.4. The Seller shall reserve right to adjust prices until the delivery in the event of changes in currency rates, customs duties, taxes or raw material prices.
6. TERMS OF PAYMENT
6.1. Term of payment is advance payment unless otherwise agreed in the Contract or Order Acknowledgement.
6.2. If the Buyer is delayed in making any payment, the Seller may postpone the fulfilment of his obligations until such payment is made.
6.3. Seller shall be entitled to charge interest from Buyer if payment to Seller is delayed. The rate of the interest is as defined in the Finnish Interest Rate Act and announced by the Bank of Finland. The interest shall be counted from the due date until the actual date of the payment.
6.4. If Buyer has not paid the amount due within two (2) months from the due date Seller shall be entitled to terminate the Contract by notice in writing to Buyer and to claim compensation for the loss and damage incurred.
6.5. All bank expenses and costs due to payment shall be borne by Buyer and these expenses and costs can not be deducted from purchase price.
7. SPECIFICATIONS AND SAFETY OF THE GOODS
The Goods supplied shall be in accordance with the Seller’s specifications and requirements. The Seller shall reserve the right to change information in brochures, price lists and other documents. The Goods shall fulfil the mandatory laws and regulations concerning the safety of the Goods in the Seller’s country prevailing such laws and regulations of the country where the Goods will be situated after the delivery. Unless otherwise agreed in writing it shall solely be the responsibility of the Buyer to ensure that Goods sold can legally be applied in the Buyer’s country and for their intended purposes. The Buyer shall be responsible for ensuring that the Goods are appropriate for the Buyer’s intended use.
8. DELIVERY TERM AND PASSING OF THE RISK
8.1. The delivery term shall be construed in accordance with INCOTERMS 2020. If no delivery term is agreed, the delivery term shall be FCA Tampere, Finland (INCOTERMS 2020).
8.2. The risk of loss of or damage to the Products shall pass from Seller to Buyer in accordance with the agreed delivery term. If no delivery term is set forth in the Contract or Order Acknowledgement, the risk of loss shall pass to Buyer FCA Tampere.
9. DELIVERY TIME
9.1. The delivery time shall start to run on the latest to occur of
(a) the date of the Contract or Order Acknowledgement by the Seller;
(b) the date of receipt by Seller of the agreed down payment as set forth in the Contract, Order Acknowledgment or other precondition fulfilled;
(c) the date of receipt by Seller of all agreed information as set forth in the Contract or Order Acknowledgement.
9.2. The Seller shall be entitled to a reasonable extension of the delivery time if the delivery is delayed due to Buyer’s actions or actions by a third party under the control of Buyer.
9.3 The delivery time defined in the Contract or order confirmation always mean the delivery from Seller’s factory although the agreed delivery term would have been agreed otherwise than FCA Tampere.
9.4 Buyer is entitled for compensation for actual direct damages (excluding any liquidated damages or other compensation possible paid by Buyer to any third party) incurred to the Buyer due to delay in delivery in case the delivery is delayed due to Seller’s fault. However, Seller’s total liability under the Contract/Order Acknowledgment due to delay in delivery shall be limited in any case up to a maximum of five (5) % of the purchase price of the delayed portion of the Goods. If the delay in delivery is ten (10) weeks and the Goods are still not delivered, the Buyer may in writing demand delivery within a final period of one week. If the Seller does not deliver the Goods within such a final period, the Buyer is entitled by written notice to terminate the Contract in respect of such delayed portion of delivery. If the Buyer terminates the Contract/Order he shall be entitled to compensation for actual direct damages, in addition to the above mentioned five (5) % up to maximum of one (1) % of the purchase price of the terminated portion of the delivery. These compensations shall be the sole and exclusive remedies due to delays in deliveries and any other remedies or compensations shall be excluded. All claims due to delay in delivery must be made by written notice at the latest within one month from the delayed delivery in question or in case of termination within one month from that termination.
10. TRANSFER OF PROPERTY
10.1. Notwithstanding Clause 8.1, the Goods shall remain the Seller’s property until the total purchase price has been paid. The retention of title shall not affect the passing of risk of loss under Clause 8.
10.2. The Seller shall also retain title to any documentation.
11. WARRANTY
11.1. The Seller warrants that to the best of its knowledge the Goods are free from defects caused by faulty design, materials or workmanship. However, should such defects occur during the period of this warranty, the Seller will, at its own option, either repair the defects or supply the correct parts free of charge on a FCA Tampere (INCOTERMS 2020) basis. The cost of disassembling and installing a repaired or replaced part furnished under this warranty is excluded.
11.2. The period of the warranty is twenty-four (24) months from the date of the shipment of the Goods (FCA Tampere).
11.3. The warranty period for replaced or repaired parts is twelve (12) months from the date of repair or replacement. All warranties end after 48 months from the original delivery date (FCA Tampere).
11.4. The Buyer shall without delay give written notice to the Seller of defects in the Goods, which the Buyer has 11.5. This warranty is given on the condition that the Goods are in all respects stored, installed, operated, handled, serviced and maintained properly in accordance with the Seller’s instructions, normal professional practises and under specified operating conditions.
11.6. Exclusions from the warranty:
(i) parts to which repair or replacement becomes necessary due to normal wear and tear or due to vandalism;
(ii) in cases where particulars or impurities of the water have damaged seals and if leakage has occurred because of corrosion
(iii) parts on which repairs, alterations or adjustments have been performed or begun by Buyer or any third party without the Seller’s previous consent;
(iv) failures are not promptly reported to the Seller after they have occurred;
(v) failures or damage are due to negligence other than that of the Seller, accident, abuse, improper installation, improper operation, or abnormal conditions of temperature, moisture, dirt or corrosive matter;
(vi) which have been damaged otherwise without the fault of Seller. This is the sole and exclusive warranty given by Seller to Buyer with respect to the Goods. There are no other warranties, express or implied arising by operation of law or otherwise, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose.
12. FORCE MAJEURE
Either party shall be entitled to suspend performance of its obligations under the Contract to the extent that such performance is impeded by circumstances beyond the control of the party, including but not limited to war (whether declared or not), revolution, national strikes, failure of supplies of power, fuel, transport, equipment or other goods or services, natural disasters, acts of government, export or import prohibitions, fire, explosions, floods, accidents, sabotage, civil commodation, riots as well as delays of deliveries by the subcontractors (when caused by Force Majeure as herein defined). Should Force Majeure last over three (3) months, the parties shall be entitled to terminate the contract by written notice and without any compensation to other party.
13. LIMITATION OF LIABILITY FOR DEFECTS
Seller’s total liability under the Contract due to defects of the Goods shall be limited to the amount of the actual direct damages incurred to Buyer and limited in any case up to maximum of ten (10) % of the purchase price paid by Buyer to Seller for the defective Goods. This compensation shall be sole and exclusive remedy due to defects and any other remedies or compensations shall be excluded.
14. CONSEQUENTIAL LOSSES
The Seller shall not under any circumstances be liable for any incidental, economic, indirect or consequential damages, including but not limited to loss of production, loss of profit, loss of use, damages to property or other products or loss of contracts.
15. APPLICABLE LAW AND SETTLEMENT OF DISPUTES
15.1. These Terms and the Contract shall be governed by and construed in accordance with the substantive law of Seller’s Country.
15.2. All disputes or claims arising out of or relating to the Contract or the Products shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finnish Central Chamber of Commerce. The place of arbitration shall be Tampere, Finland.
15.3. Notwithstanding the above, Seller shall be entitled to take action for collecting its receivables from Buyer in the Court of the Seller’s domicile.
16. LANGUAGE
All documents and correspondence between Seller and Buyer shall be in English.
Tonisco System Oy: Return Policy (International)
Rev. 1.9 / 2024
Return and Warranty Policy (B2B) – Tonisco System Oy
This Return and Warranty Policy applies to all business-to-business (B2B) transactions
between Tonisco System Oy (“Tonisco”) and its customers (“Customer”). By placing an
order, the Customer agrees to the terms outlined below.
- General Policy
All sales are considered final unless otherwise agreed in writing. Returns are accepted only under the conditions specified in this policy or as required by applicable law.
- Inspection and Acceptance
The Customer is responsible for inspecting all deliveries immediately upon receipt.
Any visible damage, shortages, or incorrect deliveries must be reported in writing within 5 business days of delivery
Failure to notify Tonisco within this period constitutes acceptance of the delivery
- Return Authorization
No products may be returned without prior written approval from Tonisco.
To request a return:
- The Customer must submit a return request including:
- Order number / invoice reference
- Product details and quantities
- Reason for return
Tonisco will issue a Return Material Authorization (RMA) if the return is approved
- Eligibility for Returns
Approved returns must meet the following conditions:
Products are unused, uninstalled, and in original condition
All original packaging, documentation, and accessories are included
Return shipment is made within 14 days of RMA approval
Tonisco reserves the right to inspect returned items before accepting them.
- Non-Returnable Items
The following items are not eligible for return:
Custom-engineered or made-to-order products
Installed, used, or modified equipment
Products sold as non-returnable or clearance items
- Restocking Fee
Tonisco reserves the right to charge a restocking fee of up to 25% of the product value for approved returns that are not due to error or defect.
- Return Shipping
The Customer is responsible for all return shipping costs unless otherwise agreed
The Customer bears the risk of loss or damage during return transport
Returns must be shipped using a traceable and insured method
- Defective Products and Warranty
Tonisco warrants that its products will conform to agreed specifications and be free from material defects under normal use for a period defined in the applicable agreement or product documentation.
If a defect is identified:
The Customer must notify Tonisco without undue delay
Tonisco may, at its discretion:
Repair the product
Replace the product
Provide a refund or credit
This warranty does not cover:
Improper installation or use
Unauthorized modifications
Normal wear and tear
- Limitation of Liability
To the maximum extent permitted by law
- Return compensation
All compensation is calculated as a percentage of the original invoiced amount.
The following compensation terms apply to international deliveries:
Standard products:
- If an order is cancelled at least 10 working days prior to the agreed delivery date, the Customer is entitled to 100% compensation.
- If cancellation or return occurs after delivery, the maximum compensation is 40% of the original invoiced amount.
Made-to-order products
- For custom-engineered or made-to-order products, a maximum compensation of 60% may be granted if cancellation is made at least 10 working days prior to the agreed delivery date.
- No compensation will be granted if cancellation or return occurs after delivery.
Tonisco’s liability is limited to the value of the defective product
Tonisco shall not be liable for indirect, incidental, or consequential damages, including loss of production, profit, or business
- Governing Law
This policy and all related transactions are governed by the laws of Finland, excluding conflict of law principles.